Job Details

Admissions Recruiter, In House
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Position Number: 5516219
Location: Kennesaw, GA
Position Type: Admissions/Enrollment

Admissions Recruiter, In House

Job ID: 275794
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, career opportunities, mission and values and rich benefits make us an employer of choice. We are part of the University System of Georgia. Kennesaw State will exemplify the power and promise of a student-centered, research-driven university. Our institutional values are student-inspired, promise-fulfilling, true to ourselves, elevational, open and impact-generating. In addition, we support the University System of Georgia core values of accountability, excellence, integrity and respect. We are searching for talented people to join Kennesaw State University. Come to KSU and find your passion.

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Department Information

DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES:

Assists with recruitment travel for high school visits and fairs as needed
Serves as the in-house Admissions counselor for our front desk
Counsels prospective and current students and families via face-to-face, phone, email, and through customer relationship management (CRM) cases
Coordinates with the Enrollment Customer Support Center leaders to serve inbound and outbound calls and CRM cases
Assists leaders to organizes and implements customer service training and personal development components for student assistants
Assists leadership in hiring and managing student assistants
Schedules student assistants for the front counter and ensures they are staffed appropriately
Performs administrative duties (i.e., monitoring, assigning, and responding to CRM cases)

Job Summary

Responsible for the development and implementation of outreach, admissions activities, and strategies to attract and manage assigned recruitment territory. Arranges and attends high school and two-year college fairs and makes high school visits as assigned. Works with parents, students, faculty, and staff as needed and advises leadership in identifying recruitment opportunities. May collaborate on the creation of marketing and communication collateral geared toward the assigned territory.

Responsibilities

KEY RESPONSIBILITIES:
1. Researches, plans and executes recruitment plans in assigned territories. Promotes the university's academic offerings by managing a recruitment territory consisting
of high schools in and out of the state; attends targeted fairs, schedules onsite and offsite visits
2. Responds to student inquiries by working the front desk; responds to assigned work tickets and email inquiries from students and handles complaint and error investigations into individual cases managed through the CRM system.
3. Maintains proper knowledge of the services and programs in order to properly counsel and advise potential students seeking admission
4. Assists with the planning, implementation and execution of special promotional activities and events (i.e. on and off campus events or advising, Open House programs)
5. Identifies the appropriate geographical markets and assess comprehensive enrollment program trends
6. Serves as a liaison to various campus departments to include coordinating training and scheduling
7. Provides admissions and information session coverage on both campuses as needed
8. Advises prospective-students individually and in groups regarding admission requirements
9. Assists prospective students with degree and course selection
10. Assists prospective students with navigating the university's academic and co-curricular landscape
11. Works with faculty and staff on communication, advisement and academic counseling related to
the general admission requirements for the university or college
12. May assist with training front desk student assistants

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education in related field

Other Required Qualifications
Current, valid, and unrestricted driver's license

Required Experience
One (1) year of related work experience

Preferred Qualifications

Preferred Educational Qualifications
Advanced degree from an accredited institution of higher education

Preferred Experience
Previous experience in higher education

Proposed Salary

The budgeted salary range is $40,800 to $44,000. Offers are based on relevant experience.

Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.kennesaw.edu/benefits.

Knowledge, Skills, & Abilities

ABILITIES
Able to work with other student populations
Able to utilize a data-driven approach in program decision-making and evaluation
Able to maintain knowledge of proposed legislation, policies, or articulation agreements that may affect undergraduate admissions
Able to work in a fast paced work environment
Able to handle with multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Familiar with recruitment-related technology and social media
Must be comfortable and knowledgeable of the travel commitments of a large-scale public university

SKILLS
Strong communication and negotiation skills, including professional writing, and public speaking
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, BANNER, document imaging, student CRM databases, and reporting software); Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 75% of the time
This position does not require security clearance.

Background Check

Standard Enhanced
Education
DMV
9 Panel Lab Drug Test

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=275794&PostingSeq=1